Shipping & Delivery
DELIVERY
a. All orders will usually be mailed out within 1-3 working days, excluding Saturday, Sunday & Public Holidays.
b. All local orders are delivered via NinjaVan unless otherwise stated.
c. Orders can be tracked via link sent from confirmation email using your tracking number provided or TRACK HERE.
d. For Singapore orders, kindly track via the link provided in email. All shipment will be delivered by SF Express for Singapore orders.
e. Delivery Charges are usually stated as a flat rate.
f. Delivery Charges shown are partially subsidized by Hutz Fashion.
g. Kindly note that delivery applies to all addresses except no-go zones such as off-shore islands, restricted address etc.
DELIVERY CHARGES & TIMEFRAME
a. West Malaysia - Flat Rate RM6 (Free delivery for purchase of RM120 & above)
b. East Malaysia - Flat Rate RM10 (Free delivery for purchase of RM120 & above)
Delivery will take roughly 1 - 3 working days for West Malaysia, 7 - 10 working days for East Malaysia, subject to partnered courier's arrangement.
c. Singapore - Flat Rate RM30 (Free delivery for purchase of RM300 & above)
International Orders (Singapore)
Delivery will take roughly 3 - 7 working days, subject to customs clearance and weather conditions.
We now ship internationally via Aramex, rates subject to monthly adjustment from courier service & international taxes.
Delivery will take roughly 7 - 10 working days, subject to customs clearance and weather conditions.
Kindly make sure to provide international contact number instead of msia's number for all international orders. TQ!
| Country | Rate/KG (RM) | Country | Rate/KG (RM) |
| Australia | 175 | Singapore | 30 via SF Express (Flat rate) |
| Brunei | 125 | Taiwan | 145 |
| China | 135 | Thailand | 105 |
| Germany | 205 | Vietnam | 145 |
| Hong Kong | 105 | United Kingdom | 200 |
| Indonesia | 105 | United States | 175 |
| Japan | 175 | ||
| Korea | 175 | ||
| Philippines | 145 |
Shipping rate subject to change monthly following international courier's pricing update.
International shipping rate will auto reflect once address is filled up.
For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel.
In the case if tax not paid within the stipulated period, goods will be forfeited and destroyed by customs department which is not under our control and Hutz Fashion will not bear responsibility in this case.
Once the Order Shipped Email with tracking number is emailed to you, your items are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any). However, it is up to the postal service providers on how they are handling the issue and Hutz Fashion will have no control over it.
BOUNCED PARCEL
a. Customers will be contacted via email/whatsapp should we receive any bounced parcels bearing their name.
b. Cost for re-delivery will be borne by the customer. Hutz Fashion will bear the cost of re-delivery if it is deemed as an error on our part.
c. Hutz Fashion reserves the right to deny any request to combine the bounced back parcels with any new orders.
d. Any unclaimed bounced back parcels after 30 days grace period will be forfeited.
If have any enquiries about your order or require any assistance, please or contact us via IG/FB @hutzfashion or drop an email to sales@hutzfashion.com. Our Customer Service Team will response to you as soon as possible.
