Free Shipping in Malaysia for orders over RM120 / Singapore for orders over RM300
 

Frequently Asked Questions

Have doubts using our online store? Look for your answers below.

  1. How often do we launch new products?
    • New collection launches on Every Tuesday 12pm. (enjoy 10% off new arrivals for first 24 hours from launch time)
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  2. Where do our clothing products come from?
    • Every clothing piece from Hutz Fashion is designed and manufactured by our in-house designers and production locally.
    • We do not source manufacturer from outsider hence we take pride in controlling the quality of every clothing.
    • Also, our customers get to reduce the risk of bumping into the same outfit with another at the same event as every design comes in limited pieces only.
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  3. Do you allow backorder for out of stock items?
    • As every clothing is manufactured by our in-house production team locally instead of getting massive stocks from other manufacturers, we are usually unable to repeat order for the same products to keep the production team running smoothly for newer weekly launch.
    • Always check with us for the out of stock items/sizes you’re looking for, we might still have stocks left in retail stores.
    • Every design usually comes in limited pieces so be sure to grab it before it’s sold out.
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  4. IS IT SAFE TO SHOP ONLINE?
    • It is safe to shop online and Hutz Fashion will keep your information discreet. We integrated the most reliable payment solution and encrypted the communication between your device and our store. We are also working closely with  ABX Express to ensure our parcel deliver to your doorstep safely.
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  5. Should I register as a member?
    • Yes you should, there are several type of benefit to register as a member, which includes sale notifications, new arrival updates and discount coupons!
    • You also get a smoother shopping experience with your mailing details saved in your account for a faster checkout process.
    • Click on Login/Register to register as a new member and fill out your email address and preferred password.
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  6. How long will it takes to receive my order?
    • We will process your order within 48 hours after your payment and will ship out within the next 1-3 working days (for ready stock items only, excluding Exclusive Series & Backorder items).
    • Items will be delivered to your doorstep within the next 1-3 working days (West Malaysia) / 3-8 working days (East Malaysia & Singapore) subject to custom clearance.
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  7. How do I check my order status?
    • You may check the status of your order by logging into your account, and click My Account or simply click Order History at the bottom bar of the store to check the status of your parcel by providing your tracking number.
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  8. What are the shipping charges?
  9. Is my order successful?
    • All successful order transactions will receive an order confirmation email within 30 minutes of purchase. If you have not received your order confirmation email, kindly check your Order History (if you have an account) or your email junk/spam folder. Alternatively , you may reach us via IG/FB Messenger (@hutzfashion) or email us at [email protected] to check on your order.
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  10. Can I change my order?
    • Due to security reasons, our customer service is unable to make any amendments after you have confirmed your order. If an order is cancelled, no cash refund will be offered. We only offer a refund in terms of credit note (30 days validity).
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  11. What is the return policy?
    • You can read our return policy HERE.

If you find the FAQs is not helpful enough to clear your doubts, feel free to contact us via instagram/fb messenger (@hutzfashion) or drop us an email at [email protected]. Our Customer Service Team will response to you as soon as possible.