We are committed to make your shopping experience with us enjoyable. Kindly read through the following terms prior to making your purchase. Through purchasing our merchandises and services would mean that you have acknowledged the following terms, have understood them, and have agreed to abide and adhere to them.
All orders are processed and dispatched within 1 to 3 working days upon verification of payment unless stated for backorder/customized items. Delivery is carried out during working hours, Monday to Friday, excluding weekends and local public holidays (Malaysia).
Once the Order Completed Email with tracking number is emailed to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).
For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel. In the case if tax not paid within the stipulated period, goods will be forfeited and destroyed by customs department which is not under our control.
- Customers will be contacted via email/whatsapp should we receive any bounced parcels bearing their name.
- Cost for re-delivery will be borne by the customer. Hutz Fashion will bear the cost of re-delivery if it is deemed as an error on our part.
- Hutz Fashion reserves the right to deny any request to combine the bounced back parcels with any new orders.
- Any unclaimed bounced back parcels after 30 days grace period will be forfeited.
We do provide returns for all regular priced items. Only regular priced items purchased directly first-hand from www.hutzfashion.com or in-stores are valid for returns.
Returns of any form is strictly not allowed for all SALE items and orders placed using any form of promotional/discount code, store credits and reward vouchers.
Backordered items are strictly NOT eligible for return/exchange of products.
All returns must be shipped back to us within 7 days or by reaching us through our retail stores located at Gurney Plaza and Queensbay Mall. For more information, kindly visit Location-Contact
For in-store purchase, returns must be made within 3 days from the day purchased in store.
For your information, we do accept return for all items provided it fulfill the requirements below.
- Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.
- Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for apparels which do not meet all mentioned conditions will be duly declined. All items are not to be soaked. If color runs due to this reason, item(s) is strictly not returnable.
- All returns must include INVOICE SLIP.
- All items sold are strictly non refundable, only exchangeable with store credits for next purchase.
- Customers shall bear with the return postage.
- All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited.
How To Return?
- Sample of template email for RETURN and email to
Email Subject: RETURN FORM
Reason(s) for Return:
Return Method: (exchange item [item name & size]/store credit)
2. All return parcel kindly send to the address below:
37, Jalan Servis, 10050, Penang, Malaysia.
016 410 0740
3. The Return Department will get back to you once your return item is received by us. This normally takes 2-3 working days. OR you may just walk in to our shop.
Your returned parcel will then be reviewed and return credit will be issued after we have received and reviewed your return parcel.
Hutz Fashion reserves the right to make amendments to any of the above Terms & Conditions at any time without prior notice. Please check back frequently to see any updates or changes to our T&Cs. Your continued use of the Site indicates your assent to the T&Cs as posted.