Return Policy
GENERAL RETURNS
a. We do provide returns for all regular priced items. Only regular priced items purchased directly first-hand from www.hutzfashion.com or in-stores are valid for returns.
b. All online returns have to be done within 5 working days from date of receive. Requests for exchanges and returns thereafter will not be entertained.
c. All return items must be in their original condition, unwashed and unworn with the tag intact, packed in Hutz Fashion clear wrapping bag. Items which do not fulfill these criteria will be rejected duly.
d. All items are not to be soaked. If color runs due to this reason, item(s) is strictly not returnable.
e. Exchanges for apparels which do not meet all mentioned conditions will be duly declined.
f. Backorder & Exclusive Series items are strictly NOT eligible for return/exchange of products as they are of made-to-order basis only.
g. **Returns can only be made one time per order number. Meaning any order made with return store credit cannot be returned nor exchanged the consequent time.
h. For in-store purchase, returns must be made within 3 days from the date purchased in store.
i. For in-store purchase, only valid for on the spot exchange in store, no store credit will be given.
RETURN METHODS
a. Kindly note that we do not provide cash refunds, only returns for a store credit.
b. Returns are applicable on regular priced orders only. This does not include masks & any gift box.
c. **Returns of any form is strictly not allowed for all SALE items and orders placed using any form of promotional/discount code, store credits and reward vouchers.
d. Postage charges to and fro will be borne by the customer.
e. Orders have to be mailed back via a trackable postage mode only. A store return credit discount code (strictly non-extensible) with 90 days validity will be issued thereafter.
f. Store return credit discount code can only be used once in a single transaction, remaining credit cannot be used separately in another transaction and not applicable for another return and exchange, or with any further discounts redemption.
g. Do kindly seek our confirmation prior to returning your order.
h. Returns & exchanges take place only after you have reached out to the team and the details required are correct & complete.
i. DO NOT send back the parcel before return approval. Customers who make returns directly will bear the cost to repost it back & Hutz Fashion will not bear any consequences if parcel is sent to the wrong address.
j. Once you have read and understood our complete return policy, kindly fill up your return form HERE and we will get back to you in 1-2 working days.
*Please note that our retail team is not trained to handle online orders. Please contact customer service at sales@hutzfashion.com or dm us at fb/ig @hutzfashion if you need assistance with your online orders.
*Please note that our retail team is not trained to handle online orders. Please contact customer service at sales@hutzfashion.com or dm us at fb/ig @hutzfashion if you need assistance with your online orders.
For all online order returns, you will be required to mail the items back to our office.
Do not mix online orders with in store purchase. Purchases made in stores shall be dealt with store assistants only.
DEFECTS/WRONG ITEMS SENT
a. We apologize if a defective or wrong item was sent. For such cases, we will require them to be mailed back to us via traceable courier service for local orders. Please do not send the item(s) back on your own accord.
b. Kindly email us at sales@hutzfashion.com or dm us in fb/ig @hutzfashion with a snapshot of the defect or incorrect piece for us to advise you further before sending back the item.
c. In such circumstances, if there is a replacement piece available, it will be sent out upon receiving the returned parcel. However, if the item is no longer available, a store credit with 90 days validity will be issued. Postage charges incurred will be refunded via together. There will strictly not be any cash refunds.
d. Do kindly seek our confirmation prior to returning your order.
MEASUREMENTS/REPRESENTATION OF ITEMS
a. Measurements stated may vary 1cm-3cm due to the different stretchable quality of material and the way measurement is taken. In such cases, it will not be considered a defect.
b. For printed items, please note that placement of prints will differ for every piece due to cut of fabric.
c. Colors shown may have slight variance on different screens as different tech devices have different specifications. As such, colors may be portrayed with slight differences. This applies especially for brighter hues. Requests for exchange/return due to such reason will be rejected.
d. For light colored items, there may have slight small black dots which are not obvious. As this does not change the overall appearance of the item, it will not be considered a defect.
e. Items with slight imperfections (loose thread, slight dotted stains etc) which do not affect the overall appearance of the item will not be considered a defect.
Hutz Fashion reserves the right to amend the terms from time to time without prior notice. If you have any clarifications, kindly email us at sales@hutzfashion.com or DM us at FB/IG: @hutzfashion.
