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Frequently Asked Questions

Have doubts using our online store? Look for your answers below.

  1. How often do you launch new products?
    • We often have new collection launching on Every Tuesday 12pm.
  2. Where do your clothing products come from?
    • Every clothing piece from Hutz Fashion is designed and manufactured by our in-house designers and production locally.
    • We do not source manufacturer from outsider hence we take pride in controlling the quality of every clothing.
    • Also, our customers get to reduce the risk of bumping into the same outfit with another at the same event as every design comes in limited pieces only.
  3. Do you allow backorder for out of stock items?
    • As every clothing is manufactured by our in-house production team locally instead of getting massive stocks from other manufacturers, we are usually unable to repeat order for the same products to keep the production team running smoothly for newer weekly launch.
    • Always check with us for the out of stock items/sizes you’re looking for, we might still have stocks left in retail stores.
    • Every design usually comes in limited pieces so be sure to grab it before it’s sold out.
    • It is safe to shop online and Hutz Fashion will keep your information discreet. We integrated the most reliable payment solution and encrypted the communication between your device and our store. We are also working with PosLaju to ensure our parcel deliver to your doorstep safely.
  5. Should I register as a member?
    • Yes you should, there are several type of benefit to register as a member, which includes sale notifications, new arrival updates and discount coupons! Click on My Account to register as a new member and fill out your email address and preferred password.
  6. What should I do if my order hasn’t been delivered yet?
    • We will process your order within 24 hours after your payment and will ship within the next 24 hours. Items will be delivered to your doorstep within the next 1-3 working days (Pos Laju) / 3-8 working days (International).
  7. How do I check my order status?
    • You may check the status of your order by logging into your account, and click “My Account” or simply click “Order Tracking” at the navigation bar of the store to check the status of your parcel by providing your tracking number. You may also click “Order” to check your previous orders.
  8. What are the shipping charges?
  9. Is my order successful?
    • All successful order transactions will receive an order confirmation email within 30 minutes of purchase. If you have not received your order confirmation email, kindly check your order summary in “My Account ” (if you have an account) or your email junk/spam folder. Alternatively , you may reach us via livechat/messenger or email us at to check on your order.
  10. Can I change my order?
    • Due to security reasons, our customer service is unable to make any amendments after you have confirmed your order. If an order is cancelled, no cash refund will be offered. We only offer a refund in terms of credit note (30 days validity).
  11. What is the return policy?
    • We provide returns for all regular priced items. Only regular priced items purchased directly first-hand from or in stores are valid for returns.
    • Returns of any form is strictly not allowed for all SALE items and orders placed using any form of promotional/discount code, store credits and reward vouchers.
    • Backordered items are strictly NOT eligible for return/exchange of products.
    • All returns must be shipped back to us within 7 days or by reaching us through our retail stores located at Gurney Plaza and Queensbay Mall. For more information, kindly visit Location-Contact
    • For in-store purchase, returns must be made within 3 days from the day purchased in store.

For your information, we do accept return for all items provided it fulfill the requirements below.

  • Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.
  • Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for apparels which do not meet all mentioned conditions will be duly declined. All items are not to be soaked. If color runs due to this reason, item(s) is strictly not returnable.
  • All returns must include INVOICE SLIP.
  • All items sold are strictly non refundable, only exchangeable with store credits for next purchase.
  • Customers shall bear with the return postage.
  • All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited.
  • Sample of template email for RETURN and email to
    Email Subject: RETURN FORM
    Order Number:
    Tracking Number:
    Courier Service:
    Product(s) Name:
    Reason(s) for Return:
    Return Method: (exchange item [item name & size]/store credit)
  • All return parcel kindly send to the address below:
    Hutz Fashion
    37, Jalan Servis, 10050, Penang, Malaysia.
    016 410 0740
  • The Return Department will get back to you once your return item is received by us. This normally takes 2-3 working days. OR you may just walk in to our shop.

If you find the FAQs is not helpful enough to clear your doubts, feel free to contact us via live chat/messenger or drop us an email at . Our Customer Service Team will response to you as soon as possible.